FAQ

To which destination will CDG ship the order?

We have been shipping goods to customers in North America, Europe, and Oceania for more than a decade. We will keep expanding the customer base to serve global users and consumers.


How can buyers make purchases with CDG?
  • The contact form on the website: fill in the online form, and our sales team will contact you ASAP.
  • Email: email us at cd.great@msa.hinet.net, and our sales team will get in touch with you ASAP.
  • Request a quote: if there are any specific items, you’d like to have a quick quote for, please feel free to request a quote online by adding the product into the quoting basket. Fill in your details and submit the form. NOTE: Multiple items can be added to the basket; you do not need to fill a form for each item. Send out the filled online form after you decide the items for quoting, and our sales team will contact you ASAP.

NOTE. May we remind you that please kindly add cd.great@msa.hinet.net to your email contact to ensure smooth and uninterrupted correspondence as sometimes emails might end up in the spam or trash without being noticed.


Do I need to register an account before placing an order with CDG?

No account registration in advance is required for placing an order with us. Contact us by phone or email, and then one of our sales representatives will be assigned to deal with your queries and requests directly at the soonest convenience. Once all details are confirmed and agreed, our team will work very closely with you along the whole service process and assist you at all stages. From order, payment, shipping details confirmation to quality management reports, and after-sales customer services, you can rest assured that our staff will always keep customers posted.


What MOQ does CDG apply?

MOQ may vary with various products but 300 sets (pcs) per design or Full Container Load amount is the general principal which applies to mostly everything.


What warranty does CDG offer?

CDG offers a 5-year mechanical warranty and a 2-year electrical warranty across all our product range.


Are there any assembly videos for CDG’s products to help with installation?

Yes. For our sit-stand collection, step-by-step video demonstration is provided to help users install the products at home, at the office, or in any other preferred settings. For other designs, instruction manuals are included in the carton along with the products or can be downloaded in Resources on our website.
產品影片介紹


Are there any instruction manuals for CDG’s products to help with installation?

Yes. Instruction manuals are included in the carton along with the products or can be downloaded or viewed at any time in Resources on our website.
產品說明手冊


Are CDG’s products eco-friendly?

CDG makes sure to use raw materials and adopt processing methods compliant with the RoHS standards. CDG is also equipped with a RoHS analyzer, with which our staff can confirm and verify that the raw materials are RoHS compliant. On top of these, we try to source almost everything locally to minimize energy wastes and CO2 emissions. Internally, we care about our employees’ welfare by replacing diesel forklift trucks with batteries-powered ones to protect our staff from daily exposure to exhausted gases.


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